We can deliver to any address within the U.S.
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email when your order has reached our warehouse for picking. We will also contact you by email, SMS, or phone when your order is shipped with the relevant tracking information.
A: Your location and order size will impact the speed we can get your order to you. Provided all items are in stock, delivery lead times are as follows:
• California within 2-5 working days.
• Outside California between 7 and 10 working days.
For urgent delivery enquiries or special requirements, please contact our customer service team at +1 (310) 880-8047
Yes. Any order can be collected from our showroom studio or warehouse and, of course, at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.
All items sold are covered by a minimum 12 months manufacturer warranty. Most manufacturers require that their products are installed by qualified electricians and we highly recommend that you keep the receipt from your electrician in case it is required for a warranty claim.
Unwanted items must be returned to the following address in full original packaging:
V2 Lighting Warehouse2831 Exposition Blvd.,
Los Angeles, ca 90018
Please email v2lightingint@gmail.com to obtain a Return Request Form.
Once we receive the returned products, we will issue your refund within 72 hours. Please note: Products that have been installed cannot be returned for a change of mind refund/exchange. Products may differ from those pictured on the website due to natural variations in color / finish & scale of the image.
We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available. You must notify us of any damaged products within 7 days of receipt of your order. If you receive a damaged item, please email v2lightingint@gmail.com.
